Frequently Asked Questions (FAQ)

Everything you need to know about our PDUs, power rails, support, and partnership model.

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GENERAL QUESTIONS

1. What does SECAP do?

SECAP is an Australian manufacturer of rack power distribution units (PDUs) and power rails used in data centres, server rooms, telecom networks, and critical infrastructure.

We design, build, and support reliable, long-life power solutions both standard and custom.

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2. Where is SECAP based?

We are based in Sydney, NSW and proudly design and manufacture our products in Australia.

We also work with carefully selected global manufacturing partners when additional scale or specific capabilities are required.

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3. Who uses SECAP products?

Our PDUs and power rails are used by:

• Data centres and colocation providers

• Corporate IT and enterprise server rooms

• Telecommunications and networking sites

• Hospitals, labs, and healthcare facilities

• Industrial and manufacturing environments

• Government and utilities

• National Broadcasters

• System integrators and IT installers

 

4. Do you sell directly to end users?

No. SECAP works primarily through a partner network of distributors, resellers, and integrators.
If you’re an end user, we can point you to the right partner and ensure you get the correct product specification.

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PRODUCT & TECHNICAL QUESTIONS

5. What types of PDUs does SECAP manufacture?

We supply a wide range of PDU types, including:

• Standard/basic PDUs

• Metered PDUs

• Smart/monitored PDUs

• Outlet-level managed PDUs

• Switching PDUs

• 10Amp, 15Amp, 20Amp, 32Amp Single Phase PDU Power Rails

• 10Amp, 15Amp, 20Amp, 32Amp, 63Amp, 125Amp 3-phase PDUs

• Scolmore IEC LOCK Locking-socket PDUs

• Horizontal (1RU/2RU) and vertical (0U) PDUs

• Custom-configured PDUs and power rails

 

6. Can SECAP build custom PDUs?

Yes — custom and semi-custom PDUs are one of our strengths.
We can customise:

• Socket type and quantity

• Input plug type

• Circuit protection

• Monitoring options

• Form factor and enclosure

• Cable length

• Special mounting requirements

If you can describe your rack or power requirements, we can build it.

 

7. Are SECAP PDUs compliant with Australian electrical standards?

Yes. All SECAP products are designed to comply with relevant Australian electrical and safety standards. 

 

8. Are your PDUs suitable for high-density or high-temperature racks?

Absolutely. Our units are engineered to operate in high-duty environments such as data centres and industrial IT spaces. Thermal design and component selection are chosen with longevity in mind.

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9. Do your PDUs support remote monitoring?

Yes. Our smart and monitored PDU models support features such as:

• Input-level monitoring

• Outlet-level monitoring

• Remote on/off switching (managed models)

• Integration with existing DCIM or monitoring tools

 

10. What is the difference between a PDU and a power rail?

In many cases the terms overlap.
At SECAP:

• PDU refers to full rack-mount distribution units (0U, 1RU, 2RU).

• Power rail often refers to simpler distribution strips used in IT racks, AV installations, and industrial enclosures.

Both fall under our power distribution product line.

 

ORDERING, DELIVERY & SUPPORT

11. How do I order a SECAP product?

Orders are placed through our authorised partner network.
If you are unsure which partner to use, contact us and we’ll connect you with the right one.

 

12. What is the typical lead time?

Lead times depend on configuration:

• Standard models: typically stocked or short lead time

• Semi-custom models: usually 1–3 weeks

• Fully custom builds: based on quantity and complexity (we will quote exact timelines)

We always aim to maintain supply continuity for partners.

 

13. Do you offer technical support?

Yes. Phone and email support are available to our partners for product selection, installation, troubleshooting, and documentation requests.
Platinum partners receive priority technical and commercial support.

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14. What warranty do SECAP products carry?

All SECAP PDUs and power rails include a standard manufacturer’s warranty covering defects in materials and workmanship. Extended warranty options may be available for specific products or deployments.

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15. Can SECAP assist with specifying the correct PDU?

Absolutely. Correct specification is critical.
Share your rack layout, load requirements, or environment, and we’ll advise you (via your partner) on the best fit.

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PARTNER PROGRAM

16. How do I become a SECAP partner?

You can apply via the Join page on our website.
New Partners must not harm the business interest of our existing partners.

We only welcome distributors, resellers, integrators, and specialists who value quality, reliability, and long-term support.

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17. What are the benefits of becoming a partner?

Partners receive:

• Access to our full product range

• Technical and presale support

• Priority manufacturing and supply

• Marketing and sales resources

• Custom PDU capability for your clients

• A manufacturer that does not compete against you for end-customers

 

18. Do partners receive training?

Yes. Partners can request product overview sessions, installation guidance, or deeper technical training depending on their needs.

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19. Can partners request custom branding?

Yes. For certain products and order volumes, private labelling or co-branding is possible.
 

 

MISCELLANEOUS

20. Can SECAP products be used outside Australia?

Yes. While our core market is Australia, we also supply New Zealand and selected international sites.
We manufacture to international socket and plug standards where required.

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21. Does SECAP offer environmentally conscious manufacturing?

We are committed to long-life product design which is the most sustainable approach in our category.
Our PDUs are built for years of service, reducing replacement cycles and waste.

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22. How do I get in touch with SECAP?

Contact your preferred partner and ask about SECAP PDU Power Rails

We’re here to help our partners with product specifications, partner enquiries, and technical support.